Profiling Ensures you Get Develop and Retain the Right People
Great customer service helps both attracting and retaining customers.
At the recruitment stage profiling candidates brings an objective
approach to a process that often relies more on appearances. As you
also have a significant investment in your current staff profiling
will allow you to identify where development can be focussed to improve
their customer service skills.
Profiles works with you to determine what makes a great customer
service representative aligned with your company values and culture
by benchmarking your top performers using our profiling tool. That
way, you’re able to clearly and objectively identify the right candidates
based on your own key criteria before making your final hiring decision.
Customised Profiling Tools: How does it work?
We provide a complimentary service designed to provide an insight
into the type of person you need to employ aligned with your customer
service requirements. We’ll spend 30 mins with you to build an accurate
benchmark based on your criteria. more
The benchmark will supply a range in a scale 1-10 into which your
perfect candidate will fit. For example:-
People who enjoy talking with others and will
probably make efforts to speak to a customer in cordial, well-mannered
tones, avoiding arguments or confrontations as often as possible.Individuals
who prefer to be highly courteous to and respectful of customers and
co-workers in every situation.
This example covers one of the 10 traits we assess and
the scale can be fine tuned if the description does not align with
your expectations. Each candidate is assessed in the area on Thinking
and Behaviour. more
The candidate completes the assessment online and results are provided
to you by email as soon as the last question is complete. How simple
Each trait benchmarked is then aligned against where the candidate
scores in order to determine alignment for the position.
Job Pattern 7-9 Score 10
All 10 traits are aligned against the scale you set
which lends weight to the final score fit. This makes it easy to compare
results for each candidate and make an objective decision when deciding
on your successful candidate. For existing employees it provides a
clear indication of the areas where they can be developed.
What if I'm still Unsure About my Final
Your reports will provide you with interview questions to further
explore your candidate's areas of weakness, as well as providing coaching
recommendations to assist you in managing your new employee to their
full potential. more
|Job Match Percent
The Job Match Percent reflects the consistency between the results
for Ms. Smith and the Job Match Pattern for the eight Behavioral
Traits and the two Proficiencies. For Daphne, the match to the
position of ABC Pty Ltd is 82%
The Distortion Scale Score on this assessment is
. The Distortion Scale deals with how honest the respondent
was whilst taking this assessment. The range for this scale
is 1 to 10 with higher scores suggesting greater honesty.
An honesty factor is also provided to determine how honest the candidate
has been when answering the questions. Our extensive validation and
normalisation is done for our assessments to ensure any scores align
with the ‘norm’ of the Australian population